The Challenge

At Bell-Everman, planning and purchasing ran through a single desk. Meghan Christel, Materials Manager, was responsible for keeping hundreds of open purchase orders moving: confirming that vendors had acknowledged their orders, tracking status updates, and following up on delivery dates, whether on time or slipping.

The volume itself wasn’t the problem. The problem was where the information lived. Order acknowledgments, status changes, and delivery updates all arrived by email, scattered across hundreds of threads. Staying on top of open orders meant reconstructing the state of the supply chain one inbox search at a time.

“Key problems for me as a solo planner buyer at the time were remembering which vendors had acknowledged orders, keeping up with updates regarding current order status via one million emails, and delivery date follow-ups whether on time or delayed.” says Meghan.

The Objective

Meghan first encountered Axya at Genius Synapse 2025, in a session on the platform’s integration with Genius ERP. The goal was straightforward: find a tool that connects to Genius ERP and keeps order information up to date in real time, so one person can stay on top of every open order without living in their inbox. 

Implementation

The rollout involved Meghan and the Axya team, with Nathaniel Smith as her primary contact from day one.

“The implementation was pretty seamless. I appreciated that the instructions were easy to follow and on a doc that I could tackle at my own pace.”

Bell-Everman went live in October 2025.

The Results

By the numbers

Since go-live, Bell-Everman has run its purchasing through Axya:

• 594 purchase orders managed on the platform

• 97% supplier confirmation rate, with orders typically confirmed within 2 days

• 1,174 messages exchanged with suppliers directly on the platform instead of buried in email

• 4,600+ order events tracked automatically, with no manual logging

At the company level

Reliable supplier data flows directly into how Bell-Everman serves its own customers.

“We are able to provide our customers with a better, more realistic time frame based on part availability. This helps us set our production schedule so we are more on time with our promise dates to customers.”

Day to day

For Meghan, the change shows up in what no longer goes wrong.

“I have fewer missed emails regarding the status of parts, fewer orders mistakenly not submitted to a vendor, and ease of mind knowing Axya is monitoring late orders on my behalf and sending automated updates.”

Support has been part of the experience too. “Axya support is very responsive, often resolving or responding to my email within 24 hours. The software is user friendly, everything is very intuitive, and I appreciate that we receive notifications about system updates.”

In Her Words

“Axya has become a valuable tool for us. It improves visibility into supplier communications, keeps information organized, and helps streamline collaboration throughout the purchasing process. Having a centralized platform has made it easier to stay on top of priorities and work more efficiently.”

Meghan Christel, Materials Manager, Bell-Everman

Asked what stands out most: “As someone responsible for planning and purchasing, the increased visibility into supplier activity has been the biggest benefit. It helps me make quicker decisions and spend less time tracking down information.”