How Laserax Reduced Late Deliveries by Up to 30% with Axya

Laserax, a Canadian-based leader in laser marking and cleaning solutions, faced significant challenges in managing their purchase orders (POs). Their previous system was decentralized, making it difficult to track and manage over 100 POs per month. To address these challenges, Laserax adopted Axya’s Order Management Module, which provided an optimized approach to order management, improving operational efficiency and visibility.

Challenge

Before implementing Axya, Laserax struggled with the decentralized nature of their order management system. As the company was experiencing significant growth, it became increasingly crucial to optimize their processes to sustain this expansion.

The company had a large volume of purchase orders to handle, but the information was scattered and difficult to track efficiently. This led to challenges in monitoring order statuses, managing supplier communications, and ensuring timely follow-ups.

The primary goal was to simplify and centralize their order management process to enhance operational efficiency, support their growth, and gain better visibility into their operations.

Solution

Laserax chose Axya’s order Management Module to address these issues. The module offered a standardized process that replaced the previous varying methods of different buyers, making it easier for team members to collaborate and cover for one another.

This image is for illustrative purposes only and does not represent actual data.

Axya's solution included automated follow-ups and reminders for suppliers, based on their behaviors, which helped reduce manual data entry and administrative overhead.

The integration with their Genius ERP system allowed for seamless synchronization of data, eliminating redundant tasks and providing real-time visibility into the status of all POs. The user-friendly interface required only minimal training, ensuring a smooth transition for their team and their suppliers.

Results

The implementation of Axya’s Order Management Module brought significant improvements:

• More Focus on Strategic Work With 45%-60% Time Savings

  Laserax experienced a 45% to 60% increase in efficiency for order management, thanks to the integration with their Genius ERP system and the enhanced features of the module. The automation of follow-ups and reminders freed up substantial time for the buyers, allowing them to focus on more strategic tasks rather than manual order management.
  
  

• Full Visibility & Better Prioritization With 85% Order Tracking

  For the first time, Laserax was able to track up to 85% of their POs, from supplier acknowledgement to shipping with tracking numbers. This enhanced tracking capability was crucial in improving overall order management. The module provided a clear view of the status of all POs, enabling the team to prioritize their efforts more effectively.
  
  

• 20 to 30% Reduction of Late Deliveries

  Although hard to measure, the proactive follow ups, the direct synchronization between their Genius ERP and Axya, and the increased visibility led to a reduction in late deliveries on orders. We estimated it to be between 20% to 30% reduction in the number of late deliveries that were caused by omissions or errors due to manual data manipulation.
  
  

• Improved Collaboration with Suppliers and Internal Teams

  Thanks to improved internal collaboration, Laserax has also reduced the time needed for coordination with engineering and production teams. This improvement has contributed to a 50% to 75% reduction in the time needed to consolidate and transfer information, while optimizing overall order management.

"Axya has changed our order management process, allowing us to track all our orders efficiently and freeing up time for more value-added activities.
The automated follow-ups and integration with our ERP system have been game changers."

- Nathaniel Smith, Strategic Buyer at Laserax

By adopting Axya’s Order Management Module, Laserax successfully overcame its challenges related to order management. The new system not only streamlined their processes but also provided greater visibility and efficiency.

With improved tracking and automation, Laserax can now focus on enhancing its global supply chains and continuing its mission to deliver cutting-edge laser solutions to its clients.

The integration of Axya has proven to be a pivotal move in optimizing Laserax's procurement operations, setting the stage for future growth and efficiency.

Laserax also made good use of Axya's RFQ Management Module, check out the case study here.